General Terms and Conditions

General Terms and Conditions for the Neukölln Apotheke online pharmacy shop. As of: 08.07.2026 § 1 General, Scope (1) The following General Terms and Conditions govern the use of the aforementioned website and the online shop provided there, as well as the use of the services offered through it. (2) The contractual partner for orders, reservations, pick-ups, and delivery services is the pharmacy named below: Neukölln Apotheke Owner: Luay Nassar e.K. Karl-Marx-Straße 88 12043 Berlin E-mail address: info@apothekeneukoelln.de Phone number: 030 - 224 984 51 Commercial Register: HRA 61783 B VAT ID No.: DE 362351593 (hereinafter "Contractual Partner") (3) The website is provided by the aforementioned Contractual Partner as the technical platform operator. (4) The platform operator provides the technical infrastructure of the website. (5) Details on the processing of personal data can be found in the data protection declaration on the website. (6) You must be of legal age at the time of placing the order. (7) The contract language is German. (8) The essential characteristics of the goods and services offered are described in the respective product or service description in the online shop. § 2 Conclusion of Contract (1) The presentation of products in the online shop does not constitute a legally binding offer, but rather a non-binding online catalog. (2) You select the desired goods and place them in the shopping cart. In the shopping cart, you can change your entries or remove products at any time before submitting your order. (3) The Contractual Partner reserves the right to dispense medicinal products only to natural persons of legal age and full legal capacity and to request suitable age or identity verification. (4) For inquiries, pharmaceutical advice, and the coordination of pick-up or delivery service, the Contractual Partner may request a phone number. (5) After selecting the Contractual Partner and completing the ordering process, you submit a binding offer depending on the chosen order type: (a) for desired local pick-up by clicking the reservation button to reserve the selected goods; (b) for desired delivery by messenger service by clicking the reservation or order button to purchase the selected goods with delivery by messenger service. (6) You can also submit offers to the Contractual Partner by phone, e-mail, fax, mail, or via a provided online contact form, as far as the Contractual Partner offers these order channels. (7) The automatic confirmation of receipt does not yet constitute acceptance of your offer. The contract is concluded when the Contractual Partner accepts your offer, in particular by confirmation in text form, by making the goods available for pick-up, or by handing over the goods within the framework of the messenger service. For reservations for pick-up, the purchase contract is usually concluded in the pharmacy upon handover of the goods. § 3 Correction of Input Errors (1) Before submitting your order, you can identify possible input errors by carefully checking the information displayed during the ordering process and correct them using the correction functions provided in the shop. § 4 Delivery and Dispensing Restrictions (1) If the customer culpably provides incorrect information or if required verifications are not provided despite a request, the Contractual Partner is entitled to reject the order or – to the extent legally permissible – to withdraw from the contract. (2) Mail order is available. (3) Medicinal products and other products will only be dispensed or delivered by messenger to the extent legally permissible and if a safe and proper supply can be ensured. (4) The order is limited to quantities customary for pharmacies. The Contractual Partner reserves the right to set maximum dispensing quantities for reasons of drug safety and to indicate them in the shop. § 5 Ordering Prescription Medicines (1) A valid prescription is required for ordering prescription medicines. E-prescriptions or other prescriptions can be transmitted or assigned via the channels offered by the Contractual Partner. (2) The order will only be processed after successful verification of the prescription by the Contractual Partner. The conclusion of the contract is subject to the condition precedent that a valid prescription is available, insofar as this is required for dispensing. (3) If it is agreed for a delivery that prescription medicines will be handed over against surrender of the original prescription, pharmaceutical advice must be provided beforehand, unless advice has already been given in the pharmacy or on site. (4) Prescription medicines are only displayed in the online shop to the legally permissible extent. (5) If the invoice amount changes after prescription verification or due to statutory co-payments, the changed amount shall be decisive. (6) If the Contractual Partner offers this, prescriptions for non-prescription medicines can be submitted for receipt. § 6 Contract Storage (1) The contract text is stored by the Contractual Partner and – as far as necessary for technical processing – by the platform operator within the framework of legal requirements. (2) You will receive a confirmation of receipt in connection with the order; after conclusion of the contract, you will receive the contract-relevant information in text form, usually together with the invoice or an order confirmation. (3) If a customer account has been set up, orders can be viewed in the customer area. § 7 Customer Account (1) Through a customer account, you can manage your master data and view orders. (2) To register, you must be of legal age. (3) The data required for registration must be provided completely and truthfully. (4) You are obliged to keep your password secret and not to allow third parties access to your customer account. (5) The data stored in the customer account will remain stored until the customer account is deleted or legal retention periods prevent deletion. § 8 Delivery, Messenger Service, Pick-up (1) The goods will be delivered, dispatched, or made available for pick-up within the period specified on the product page or in the ordering process. (2) For mail order, delivery usually takes place within 3 working days, unless otherwise stated or agreed. Delivery is made to the recipient or an authorized person. The Contractual Partner ensures that the medicines are delivered reliably. (3) If an ordered product is not available or can only be procured with disproportionate effort, the Contractual Partner is entitled to withdraw from the contract. Any consideration already provided will be refunded immediately. (4) In cases of force majeure or other unforeseeable events for which the Contractual Partner is not responsible, delivery periods shall be extended accordingly. The customer will be informed of this immediately. (5) For agreed advance payment, delivery periods begin only upon receipt of payment. § 9 Prices and Payment (1) All prices include the statutory value-added tax and exclude separately stated delivery costs or service fees, if any. (2) The prices displayed in the shop at the time of ordering are decisive. (3) The payment options displayed in the respective shop or during the order process apply. The Contractual Partner reserves the right not to offer individual payment methods in individual cases. (4) For prescription medicines, different payment options may apply outside the usual online checkout process; this will be indicated during the ordering process or upon acceptance of the order. (5) Payments made in advance will be refunded if no contract is concluded or reserved goods are not picked up and the Contractual Partner has no right to retain the payment. (6) In the case of advance payment, the purchase price must be paid within seven working days after the conclusion of the contract; otherwise, the Contractual Partner may withdraw from the contract. (7) If direct debit is offered and chosen by the customer, the customer grants the Contractual Partner a corresponding SEPA direct debit mandate. The conditions displayed in the payment process apply. (8) The purchase price is due immediately upon conclusion of the contract, unless otherwise agreed. (9) For individual payment methods, in particular invoice or direct debit, a credit check may be reserved, as far as this is permissible under data protection law. (10) If a direct debit is not honored for reasons attributable to the customer or if the customer objects to a justified debit, the customer must reimburse the Contractual Partner for the actual costs incurred as a result. (11) The Contractual Partner is entitled to claim the statutory default interest as well as any proven further damages caused by default. (12) For statutory insured persons, the statutory co-payment regulations apply. Privately insured persons will receive a payment receipt for reimbursement – if applicable. § 10 Liability and Warranty (1) The Contractual Partner is liable according to statutory provisions for damages resulting from injury to life, body or health, under the Product Liability Act, and for damages based on intent or gross negligence. (2) In all other respects, the Contractual Partner is only liable for the breach of essential contractual obligations and is limited to the foreseeable damage typical for the contract. (3) In the event of defects, the statutory warranty rights apply. § 11 Right of Withdrawal / Cancellation Policy (1) Consumers generally have a statutory right of withdrawal for distance contracts, unless a statutory exclusion applies. However, this does not apply to medicinal products. (2) The details result from the following cancellation policy and the sample cancellation form. (3) As far as legally required, especially from 19.06.2026 for revocable consumer contracts concluded online, the provider provides an electronic cancellation function. (4) Right of Withdrawal Consumers have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods. To exercise your right of withdrawal, you must inform the Contractual Partner by means of a clear statement (e.g. by letter, e-mail or telephone) of your decision to withdraw from this contract. You can use a provided sample cancellation form for this; however, its use is not mandatory. To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period. (5) Consequences of Withdrawal If you withdraw from this contract, all payments that we have received from you, including the delivery costs with the exception of additional costs resulting from your choosing a type of delivery other than the cheapest standard delivery offered by us, must be repaid to you immediately and at the latest within fourteen days from the day on which the notification of your withdrawal has reached us. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to the Contractual Partner immediately and in any case no later than fourteen days from the day on which you inform us of the withdrawal. The deadline is met if you send the goods before the expiry of the deadline. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling that is not necessary for checking the quality, characteristics and functioning of the goods. (6) Exclusion or premature expiry of the right of withdrawal The right of withdrawal does not exist – as far as legally provided – in particular for contracts for the supply of goods that are liable to spoil quickly or whose expiry date would be quickly exceeded, for the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery, and for the supply of goods that are not prefabricated and for the manufacture of which an individual choice or determination by the consumer is decisive or that are clearly tailored to the personal needs of the consumer. § 12 Retention of Title The goods remain the property of the Contractual Partner until full payment. § 13 Data Protection All information on the processing of personal data can be found in the data protection declaration on the website. § 14 Notes on Battery Law If the Contractual Partner sells batteries or devices with batteries, the statutory return and information obligations according to Regulation (EU) 2023/1542 and the Battery Act Implementation Act (BattDG) apply. Old batteries must not be disposed of with household waste. End-users are legally obliged to return old batteries separately. Old batteries can be returned free of charge to the Contractual Partner or at the designated collection points. Batteries containing harmful substances are marked with the symbol of a crossed-out dustbin; below the symbol, the chemical names of the harmful substances may be found, in particular Pb, Cd or Hg. § 15 Notes on the Electrical and Electronic Equipment Act (ElektroG) If the Contractual Partner sells electrical and electronic equipment, the statutory information obligations under the ElektroG apply. Old devices must not be disposed of with household waste. End-users are obliged to remove old batteries and accumulators, if they are not enclosed by the old device, before disposal. Otherwise, the statutory return and disposal regulations apply. End-users are also responsible for deleting personal data on old devices to be disposed of. § 16 Out-of-court Dispute Resolution Note according to § 36 VSBG: The Contractual Partner and the platform operator are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board. § 17 Final Provisions (1) Contracts between the Contractual Partner and the customer are governed by the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protection provisions of the state in which the customer has his habitual residence remain unaffected. (2) Special codes of conduct do not apply, unless otherwise stated in the imprint or due to professional regulations.